Your attitudes and values influence the quality of service, particularly health care and education, you provide. The attitudes and values of young people also impact upon service delivery and outcomes. This will include the attitudes and values of each individual and of the youth 'group' with which they identify.

Sometimes your professional and personal values may be different; this is because people commonly either intellectualise or personalise values. Intellectualised values, where values issues are viewed pragmatically or theoretically, usually underpin professional values and attitudes. Personalised values and attitudes are exactly that - personal, often based on personal experiences, emotions and contexts.

You should be able to recognise the difference between intellectual (professional) values and personal values in order to provide a holistic, non-judgemental service.