About your FPQ clinic
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Welcome to Family Planning Queensland (FPQ)
FPQ clinics are sexual and reproductive health care clinics.
FPQ clinics see women and men of all ages.
FPQ nurses and doctors provide the following services:
- emergency contraception
- hormonal methods including pills, implants (Implanon rod), and injections
- diaphragm fitting
- intrauterine devices (IUDs) – copper and hormonal (Mirena ®) [ More information about IUD insertions ]
- vasectomy information [ More information about the Brisbane vasectomy service ]
Sexual health checks:
- testing and treatment for sexually transmitted infections (STIs)
- HIV testing
- information about prevention of STIs
Other services include:
- Pap smears
- breast examinations
- pre-pregnancy planning
- pregnancy testing and counselling
- menopause information and management
- information and assessment of fertility problems
- information and assessment of sexual difficulties
- menstrual problems
Young people and FPQ
As a client of a health service, young people have the right to confidential health care, including contraception.
FPQ nurses and doctors support young people to make informed decisions about their sexual and reproductive health and relationships.
Your visit to FPQ is private and confidential.
FPQ will only share your information with other health services with your permission, except in the case of an urgent medical situation.
Without your permission, we will not tell anyone including your parents, partner, friends or other family members that you have visited FPQ.
If you are under 18 and a nurse or doctor thinks you are at serious risk of harm they may need to speak to other staff or other authorities. Usually, the nurse or doctor will tell you if they are going to share your information. FPQ may share information to try to help you feel safer.
You can see a doctor or nurse by making an appointment. Clinics are open weekdays. Some clinics may have days and times you can drop in without an appointment.
If required, an interpreter can be booked for your visit – please ask when you make your appointment.
Contact your local FPQ clinic for more details about opening hours or to make an appointment:
|Brisbane||07 3250 0200|
|Cairns||07 4051 3788|
|Ipswich||07 3281 4088|
|Rockhampton||07 4927 3999|
|Toowoomba||07 4632 8166|
|Townsville||07 4723 8184|
Appointment times are valuable. It’s important to let us know if you can’t make it.
To access our services, clients pay a small annual contribution:
|Under 18||$15 per year|
|Concession card holders and students over 18 years*||$20 per year|
|Standard||$40 per year|
|*Please bring your concession card or student card with you.|
In addition to your annual contribution, it is important to know your clinic visit may incur additional fees, as follows.
Medicare card holders:
- Please bring your Medicare card with you to your appointment.
- If your consult does not include a procedure, then your visit will be bulkbilled.
- If your consult includes a procedure, then your visit will incur a procedure fee. Procedures include Implanons, IUDs and vasectomies (where available).
- No procedure fees apply to under 25 year olds or those with a concession or pension card.
If you do not have a Medicare card:
- You are welcome to come to an FPQ clinic.
- There will be a fee associated with your visit.
- Please notify clinic staff that you do not have a Medicare card at time of booking.
We offer a range of prescription and non-prescription contraceptive products at reasonable prices.
We are committed to serving all clients regardless of their ability to pay. Please speak with a clinic staff person if you are unable to pay.
Where the money comes from and where the money goes
FPQ receives some funding from Queensland Health to help us provide clinical services. Your annual contribution and any procedure fees help to cover the costs of running the clinic.
You will be invited to make a tax deductible donation on top of your annual contribution. Donations help FPQ to provide clinical services to people in need.
You may want to make more than a donation – and become a member of FPQ. FPQ's members strengthen our vision for sexual and reproductive health for all. Ask a staff member for more information or visit our website www.fpq.com.au/pdf/MembershipApplicationForm.pdf
Clinical training and what that means for you
FPQ clinics are also training facilities. Doctors, nurses or university students who don't work at FPQ sometimes participate in our clinics as part of their professional training.
You may be asked if you're willing to have an additional health care professional consult with you or observe your appointment. The FPQ nurse or doctor will always be present. Please advise the receptionist or any staff member if you do not wish to have any other person involved in your care.
Compliments and complaints
It's nice to hear from clients when we've provided a good service.
It is important that you let us know if your visit hasn't gone well – please try to advise the staff member you are seeing. You can also ask to see the Clinic Coordinator; they will listen to your concern or complaint, then follow up with staff.
You can put your complaint in writing. Please outline the details of what happened and the steps you would like taken to address your concerns to:
Chief Executive Officer
Family Planning Queensland
PO Box 215 , Fortitude Valley , Q 4006,
or via email firstname.lastname@example.org
You can also speak to the CEO to discuss your concerns by calling 07 3250 0240.
If you still feel the problem has not been resolved to your satisfaction, you can contact:
Health Quality and Complaints Commission (HQCC)
GPO Box 3089 , Brisbane Q 4001
Telephone 07 3120 5999
Toll free call 1800 077 308
HQCC is an independent organisation. One of the Commission’s functions is to deal with complaints involving health professionals and organisations.
FPQ adheres to the Guiding Principles of the Australian Charter of
- Everyone has the right to be able to access health care.
- We recognise everyone's right to have the highest possible standard of physical and mental health.
- Australia is made up of people with different cultures and ways of life and we acknowledge and respect these differences.