Vacancies 2010

PLEASE NOTE THE CLOSING DATE FOR APPLICATIONS IS NOW 20 JANUARY 2010.

Family Planning Queensland (FPQ) is looking for an exceptional client service oriented receptionist for its Fortitude Valley office.

You will be part of a dynamic and friendly team of people and as the first point of contact with FPQ for many people you must be able to relate to people from all walks of life.

You will respond to telephone and internet enquiries and provide information about sexual and reproductive health services and refer clients to our medical clinics, education services or to other health providers.

You will be expected to use your initiative to identify and implement improvements in your job and to take on administration tasks to assist the rest of the team.

The salary range is $40,625 - $44,223 plus super and there is generous salary packaging available.

This is a full time position although FPQ is prepared to consider job sharing between two people.

If more information is required after reading the position description please contact:

Jan Darr Phone: (07) 3250 0230 or Email: csmanager@fpq.com.au

Written applications must address the selection criteria and include current resume with 2 professional referees.

Applications Close: Close of business Wednesday 20 January 2010.

Applications to:
Corporate Services Manager
Family Planning Queensland
P.O. Box 215
Fortitude Valley QLD 4006
Or email: csmanager@fpq.com.au

FPQ offers clinical, education, training and information services from metropolitan and regional locations throughout the state. FPQ’s values apply to every area of the organisation and these are:

• Respect for others
• Social justice
• Ethical and professional practice
• Innovation
• Performance accountability

Our employees enjoy:

• The opportunity to work in an organisation that is positive and proactive in the community
• Opportunity for training and skills development
• Family friendly employer

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Position Objectives:

• To provide client-centered information and service as the first point of organisational contact.
• To develop, use and maintain effective client service information and referral systems.
• To provide administrative support to Corporate Services

Responsible to:

Corporate Services Manager

Collaborates with:

• Corporate services and administration staff
• FPQ managers and staff

Duties and Responsibilities:

Client service

• Respond to all telephone and email enquires to promote FPQ’s organisational profile and corporate identity.
• Provide clients with information, resources and referral in a responsive and standardised manner.
• Provide a high-quality client service that reflects FPQ’s core values with an emphasis on health promotion.
• Liaise with FPQ staff to ensure information and resources are responsive to client needs.
• Greet clients and other external parties on arrival at the FPQ office

Information & Referral

• Provide information to clients on the range of services provided by FPQ.
• Promote the supply, distribution and referral to FPQ resources.
• Review and use databases of relevant sexual and reproductive health referral services.
• Identify areas for further information/resource development to support the requirements of the position.
• Monitor the general content on the FPQ website to ensure it is relevant and up-to-date.

Information & Communication Technology

• Manage the use and maintenance of data collection systems that support FPQ activities.
• Provide data entry of electronic data records and statistics.
• Maintain FPQ website consistency and grammar.

Administration

• Process all incoming and outgoing mail for the Alfred St offices.
• Provide administrative support to Corporate Services.

Other duties

• Other duties as directed by the Corporate Services Manager.
• Contribute to the operation of a safe and healthy workplace.

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Selection Criteria

1. Demonstrated experience in providing a high level of client service including identification of clients’ needs and providing appropriate referral and resource information preferably in a health-related environment.

2. Demonstrated ability to sensitively communicate with clients from diverse backgrounds.

3. Demonstrated ability to identify opportunities to improve work systems and to prioritise tasks with minimal supervision.

4. Excellent interpersonal skills, including problem-solving and non-defensive responding.

5. Demonstrated computer competency, including experience with Microsoft Office applications, database management and entry and web browsers.