Vacancies 2008

Client Services and Information Officer (Full time) – Brisbane

Applications to:
Corporate Services Manager
Family Planning Queensland
P.O. Box 215
Fortitude Valley QLD 4006
Or email: csmanager@fpq.com.au

Family Planning Queensland (FPQ) is a leading provider of sexual and reproductive health services to people in Queensland. FPQ offers clinical, education, training and information services from metropolitan and regional locations throughout the state. FPQ’s values apply to every area of the organisation and these are:

• Respect for others
• Social justice
• Ethical and professional practice
• Innovation
• Performance accountability

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Position Objectives:

• As the first point of organisational contact, to provide client-centred information and service
• To develop, utilise and maintain effective client service information and referral systems.
• To provide administrative support to other FPQ service departments

Responsible to:

Corporate Services Manager

Collaborates with:

• Medical Director
• Clinical Nurse Manager
• Director of Education Services
• Comunications Officer
• Information Rescource Centre Coordinator

Duties and Responsibilities:

Client Service

• Respond to all telephone and email enquires to promote FPQ’s organisational profile and corporate identity
• Provide clients with information, resources and referral in a responsive and standardised manner
• Provide a high-quality client service that reflects FPQ’s core values and an emphasis on health promotion
• Liaise with FPQ staff to ensure information and resources are responsive to client needs
• Greet clients and other external parties when they arrive at the FPQ office

Information & Referral

• Provide information to clients on the range of services provided by FPQ
• Promote the supply, distribution and referral to FPQ resources
• Review and utilise databases of relevant sexual and reproductive health referral services
• Identify areas for further information/resource development to support the requirements of the position
• Monitor the general content on the FPQ website to ensure it is relevant and up-to-date

Information & Communication Technology

• Manage the use and maintenance of data collection systems that support FPQ activities
• Provide data entry of electronic data records and statistics
• Monitor FPQ website consistency and grammar

Administration

• Provide administrative support to the nformation Centre and other FPQ service departments

Other Duties

• Other duties as directed by the Corporate Services Manager
• Contribute to the operation of Workplace Health and Safety Issues

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Application

To apply for this position please forward your resume anda brief summary of skills, knowledge and experience.

In your summary (maximum 2 pages) please respond to the following:

• Evidence of excellent Communication skills
• A positive attitude and a willingness to do basic administration duties
• Intermediate skills with word processing, searching the web and eye for detail

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Remuneration

Salary: $35,000 – $37,000+ 9% Superannuation + 17.5% leave loading

Generous FBT exempt salary packaging available